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COMMERCIAL FLIGHTS | Please provide us with your flight information so we can monitor your flight and automatically adjust the pick-up time based on when your flight arrives, helping you to avoid wait time charges 

PRIVATE FLIGHTS | Please Note: Private Flights are not tracked and pick up time is not adjusted based on landing time. After the free period, waiting time charges will occur

WAITING CHARGES | Need More Time? You can adjust your driver arrival time. (e.g. Pick me up 45 Minutes after My Flight Arrives) In addition to arrivals time please indicate your preferred pick up time

PICK ME UP 1 | Pick me up “When My Flight Arrives” – We will monitor your flight and automatically adjust the pick-up time so it reflects the time that your flight arrives. From the time your flight arrives you will have a 30 minutes free waiting time to meet your driver before waiting time charges occur.

PICK ME UP 2 | Pick me up “30, 45 or 60 Minutes after My Flight Arrives” – We will monitor your flight and automatically adjust your pick up time to your chosen period after the flight arrives. After the adjusted time, your free waiting time will begin (30 minutes). Since the pick up time has been moved, your driver may not be on location when the flight arrives. Waiting time charges will occur if you exceed the free waiting time period.

MEET AND GREET SERVICE | Please apply an additional £7.50 fee + 20% VAT for our meet and greet service (includes a standard 30 minute waiting period). Your driver will meet you in the arrivals hall with a name-board. 

FREE 30 MINUTE WAITING | The first 30 minutes of waiting time is free (This is part of the Meet and Greet Service). Additional waiting time over 30 minutes will be charged at the “London Hourly Rate” for each vehicle group plus the applicable VAT (please see our tariffs) in 15 minute increments. This does not apply to flight delays.

FREE 15 MINUTE WAITING | The first 15 minutes of waiting time is free for all pickups where Meet and Greet Service is not provided (e.g. home, business address pick-ups etc). Additional waiting time over 15 minutes will be charged at the “London Hourly Rate” for each vehicle group plus the applicable VAT (please see our tariffs) in 15 minute increments.

HOW TO MAKE A BOOKING | Select Service Type | Select Date & Time |Select Pick-Up Location | Select Drop-Off Location | Our system doesn’t recognise full or partial UK post codes. Please type place name (e.g. Hilton Park Lane or Stonehenge or Windsor Castle). In all other cases please start with house number followed by street name (e.g. 45 Brompton Road or 22 Old Bond Street). Select Number of Passengers | Click Show Rates

SPECIAL REQUESTS & PAYMENTS | Please give us as much information as possible in “Special Requests” box | Our system accepts Visa, MasterCard and American Express. However if you prefer to make a Cash payment or using Discover or PayPal please secure your booking with Visa, Mastercard or American Express and let us know your preference. If your preferred payment method is a Discover or PayPal please visit our “Pay Now” page for you to complete with your chosen payment option. You can make a payment using your “PayPal Account” or choose a “Guest Checkout”.