FAQ

Meet and Greet Service

Please apply an additional £7.50 fee + 20% VAT for our meet and greet service (includes a standard 30 minute waiting period).
Your driver will meet you in the arrivals hall with a name-board.

Pick me up “When My Flight Arrives”

We will monitor your flight and automatically adjust the pick-up time so it reflects the time that your flight arrives. From the time your flight arrives you will have a 30 minutes free waiting time to meet your driver before waiting time charges occur.

Pick me up “30, 45 or 60 Minutes after My Flight Arrives”

We will monitor your flight and automatically adjust your pick up time to your chosen period after the flight arrives. After the adjusted time, your free waiting time will begin (30 minutes). Since the pick up time has been moved, your driver may not be on location when the flight arrives. Waiting time charges will occur if you exceed the free waiting time period.

Free 30 Minute Waiting at the Airport & Seaport Pickups

The first 30 minutes of waiting time is free (This is part of the Meet and Greet Service). Additional waiting time over 30 minutes will be charged at the “London Hourly Rate” for each vehicle group plus the applicable VAT (please see our tariffs) in 15 minute increments. This does not apply to flight delays.

How to make a booking

Select Service Type | Select Date & Time
Select Pick-Up Location | Select Drop-Off Location
Our system doesn’t recognise full or partial UK post codes. Please type place name (e.g. Hilton Park Lane or Stonehenge or Windsor Castle). In all other cases please start with house number followed by street name (e.g. 45 Brompton Road or 22 Old Bond Street).
Select Number of Passengers | Click Show Rates

Flight Monitoring / Private Flights

Please Note: Private Flights are not tracked and pick up time is not adjusted based on landing time. After the free period, waiting time charges will occur.

Flight Monitoring / Commercial flights

Please provide us with your flight information so we can monitor your flight and automatically adjust the pick-up time based on when your flight arrives, helping you to avoid wait time charges.

For airport collections in addition to arrivals time please indicate your preferred pick up time. Please allow sufficient time after landing / arriving to collect your checked luggage, passport control and Customs. Waiting times at the passport control, baggage claim and Customs have to be taken into consideration in the period of time between arrival time and pickup time, otherwise additional cost may occur. In the case of a flight arriving early or being delayed the new pickup time will be calculated from the actual arrival time plus the planned period of time between the planned arrival time and the original pickup time (For example, if your flight’s scheduled arrival time is 10:00 and you have requested the pickup time at 10:45 if the flight arrives early or delays we will still keep a reserved 45 min for passport control, baggage claim and Customs)

The first 30 minutes of waiting time is free (This is part of the Meet and Greet Service). Additional waiting time over 30 minutes will be charged at the “London Hourly Rate” for each vehicle group plus the applicable VAT (please see our tariffs) in 15 minute increments. This does not apply to flight delays.

The driver will be waiting at arrivals with the passenger’s name displayed on a name board.

Payments

Our system accepts Visa, MasterCard and American Express. However if you prefer to make a Cash payment or using Discover or PayPal please secure your booking with Visa, Mastercard or American Express and let us know your preference. If your preferred payment method is a Discover or PayPal please visit our “Pay Now” page for you to complete with your chosen payment option. You can make a payment using your “PayPal Account” or choose a “Guest Checkout”.

On-Board WI-FI

Wi-Fi is available on selected vehicles*

Bottled Water

All our vehicles come with free bottled water.

Child Seats

Please request this when booking your vehicle.

Phone Charger

Phone charger is available on selected vehicles*

Where will I meet my driver at the airport?

For airport collections in addition to arrivals time please indicate your preferred pick up time. Please allow sufficient time after landing / arriving to collect your checked luggage, passport control and Customs. Waiting times at the passport control, baggage claim and Customs have to be taken into consideration in the period of time between arrival time and pickup time, otherwise additional cost may occur. In the case of a flight arriving early or being delayed the new pickup time will be calculated from the actual arrival time plus the planned period of time between the planned arrival time and the original pickup time (For example, if your flight’s scheduled arrival time is 10:00 and you have requested the pickup time at 10:45, if the flight arrives early or delays we will still keep a reserved 45 min for passport control, baggage claim and Customs)

The first 30 minutes of waiting time is free (This is part of the Meet and Greet Service). Additional waiting time over 30 minutes will be charged at the “London Hourly Rate” for each vehicle group plus the applicable VAT (please see our tariffs) in 15 minute increments. This does not apply to flight delays.

The driver will be waiting at arrivals with the passenger’s name displayed on a name board.

London Heathrow Airport (LHR)
Terminal 1 – Closed!
Terminal 2 – At the exit from customs bear right and walk towards WH Smith (Domestic flights – at the exit from Domestic Arrivals)
Terminal 3 – at the exit from customs bear right towards WH Smith
Terminal 4 – at the exit from customs walk around the railing and look for the driver in front of Costa Cafe
Terminal 5 – at the exit from customs (walk around the railing and look for the driver In front of Costa Cafe (at the centre of the arrivals hall)
Ireland and Domestic flights – at the exit from Domestic Arrivals (North end of terminal)

London Gatwick Airport (LGW)
South Terminal – at the exit from customs bear to the Right and walk towards WH Smith
North Terminal – at the exit from customs (straight on – near the currency exchange booth)

London Stansted Airport (STN)
At the exit from customs (straight on – near the currency exchange booth) Ireland and Nationwide flights – Domestic Arrivals (South end of terminal)

London Luton Airport (LTN)
Straight on, past the Costa cafe

London City Airport (LCY)
Centre of main hall.

If you can’t find the driver call us immediately:
T. 0207 887 2245 (From foreign numbers: +44 207 887 2245)
M. 07985 220822 (From foreign numbers: +44 7985 220822)

Gratuity

Our prices include local taxes but not gratuities which are left to your discretion. If you would like a gratuity to be charged to your credit card, please tell us at the time of booking

Can't find answer? Ask Us.